Privacy policy

Last updated: [31 st Oct 2025]

At HeySoza, your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from www.heysoza.com (“the Site”).

1. Information We Collect

We collect information to provide a seamless shopping experience and improve our services.
The types of information we collect include:

a. Personal Information

When you make a purchase or attempt to make a purchase, we collect:

  • Full Name

  • Billing and Shipping Address

  • Phone Number

  • Email Address

  • Payment Information (processed securely via our payment partners)

b. Automatically Collected Information

When you browse our site, we automatically receive:

  • Device information (browser type, IP address, time zone)

  • Cookies and browsing data

  • Pages viewed, time spent, and referral links

c. Communication Data

If you contact us via email, WhatsApp, or social media, we may collect messages, attachments, or related information for support purposes.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Communicate order updates, delivery status, and offers

  • Improve website functionality, product offerings, and user experience

  • Detect and prevent fraud or misuse of our services

  • Comply with legal and tax obligations

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share limited information with:

  • Delivery partners for order shipping and tracking

  • Payment gateways (e.g., Razorpay) to process secure payments

  • Marketing & analytics tools (like Facebook, Google Analytics, or Loop email automation) to personalize communication and measure performance

All partners adhere to strict confidentiality and data protection standards.

4. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal requirements, and resolve disputes.
You may request deletion of your data at any time by contacting sozamaryshil@gmail.com

5. Cookies

We use cookies and similar technologies to:

  • Remember your preferences

  • Track website performance

  • Personalize product recommendations

You can disable cookies through your browser settings, but some features may not function properly.

6. Your Rights

Depending on your location, you have rights to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Request details of data held about you

To exercise your rights, email us at sozamaryshil@gmail.com

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.
However, no online platform is 100% secure, and users share information at their own risk.

8. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices. The revised version will be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy or data usage, please contact:
📧 sozamaryshil@gmail.com
🌐 www.heysoza.com