Terms of service

Terms of Service

Last Updated: [31st Oct 2025]

Welcome to HeySoza. These Terms of Service (“Terms”) govern your use of our website — www.heysoza.com — and all related services operated by HeySoza (“we,” “our,” “us”).
By accessing or purchasing from our website, you agree to these Terms. If you do not agree, please refrain from using our services.

1. Eligibility

By using this website, you confirm that you are at least 18 years of age (or have parental consent if under 18) and capable of entering into a legally binding agreement.

2. Products & Services

We offer a range of lifestyle, skincare, and customized gifting products.
All product descriptions, pricing, and availability are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.

3. Orders and Payments

  • Orders are confirmed only after successful payment or Cash on Delivery (COD) confirmation.

  • We reserve the right to cancel or refuse any order if fraudulent or invalid activity is suspected.

  • For COD orders, repeated non-acceptance or fake orders may lead to blacklisting of the customer’s address or number.

  • All prices listed on the website are inclusive of applicable taxes unless stated otherwise.

4. Shipping & Delivery

  • We ship across India (and select international destinations, if applicable).

  • Estimated delivery timelines are mentioned during checkout but may vary based on location, courier delays, or unforeseen circumstances.

  • Once an order is shipped, tracking details will be shared via email or WhatsApp.

5. Returns, Replacements & Refunds

Our Return & Refund Policy governs the process for returns and refunds.
Please read it carefully here:[ https://www.heysoza.com/policies/refund-policy ]
In short, returns are accepted only for defective, damaged, or wrong items received. Personalized or hygiene-sensitive items are non-returnable.

6. Cancellations

Orders can be cancelled within 2 hours of placing the order or before shipment. Once dispatched, orders cannot be cancelled or modified.

7. Intellectual Property

All content on this website — including product images, text, logos, and designs — is the property of HeySoza and is protected under applicable copyright and trademark laws.
Unauthorized reproduction, distribution, or use of any material is strictly prohibited.

8. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent activities.

  • Interfere with the website’s functionality or security.

  • Upload, transmit, or share any harmful code, spam, or false information.

Violation of these terms may result in immediate termination of access.

9. Limitation of Liability

HeySoza is not liable for:

  • Delays or damages caused by courier partners, natural events, or third-party services.

  • Allergic reactions or misuse of products that differ from recommended use.

  • Any indirect, incidental, or consequential damages arising from the use of our website or products.

All product claims and recommendations are based on general use; results may vary per individual.

10. Third-Party Links

Our website may contain links to third-party sites or tools (like payment gateways or social media).
We are not responsible for the privacy practices or content of such third-party services.

11. Privacy

Your personal information is handled as per our [ https://www.heysoza.com/policies/privacy-policy ]
By using our site, you consent to the collection and use of your information as outlined there.

12. Changes to Terms

We may modify these Terms at any time. Updated versions will be posted on this page with the revision date. Continued use of our services implies acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Any disputes shall be subject to the jurisdiction of the courts of Ernakulam, Kerala.

14. Contact Us

If you have any questions regarding these Terms or our services, please contact us at:
📧 sozamaryshil@gmail.com
🌐 www.heysoza.com