Shipping policy

Shipping Policy 

At Heysoza, we’re committed to delivering your orders quickly and securely. Please read our shipping policy below to understand how we handle deliveries:

📦 Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking details once your order has been shipped.

🚚 Delivery Time

  • Our average delivery timeline is 4 to 7 business days, depending on your location and courier availability.

  • Remote or rural areas may experience slightly longer delivery times.

📍 Shipping Coverage

  • We currently ship across India.

  • If your location is not serviceable by our courier partners, we will notify you and arrange an alternative if possible.

💳 Shipping Charges

  • Standard shipping charges (if applicable) will be displayed at checkout before payment.

  • From time to time, we may offer free shipping promotions.

🔎 Tracking Your Order

  • Once your order is dispatched, you’ll receive an email/SMS with your tracking ID and a link to track your shipment in real time.

📬 Delays & Exceptions

  • While we aim to deliver within the promised time, delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or high demand during festive seasons.

  • Heysoza is not liable for delays caused by courier partners, but we will assist you in resolving them promptly.

❓ Need Help?

If you have any questions about your order or shipping, feel free to reach out to our support team at sozamaryshil@gmail.com